PRACTICE TEST 2 What problem is the man experiencing with his laptop?

[00:00.00]Listen to a conversation.
[00:01.00]Man: I think my laptop is acting up again. It keeps freezing and shutting down randomly.
[00:02.00]Woman: That's frustrating. Have you tried restarting it or running a virus scan?
[00:03.00]Man: Yes, I did both, but it didn't help. I might need to take it to a repair shop.
[00:04.00]Woman: That sounds like a good idea. They should be able to diagnose and fix the issue.
[00:05.00]Man: I'll do that this afternoon.